Terms & Conditions

By registering for the Service, You agree to be bound by the Terms and Conditions set out here. IDAT Solutions reserves the right to update and change the Terms and Conditions without notice. Any new features or changes to the current Service, including the release of new tools and resources, shall be subject to the Terms and Conditions.

1. Definitions

“Agreement” – means these Terms and Conditions.

“Confidential Information” – means all information exchanged between You and IDAT Solutions, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorized disclosure.

“Data” – means any data inputted by You or with Your authority into the Website.

“Intellectual Property Rights” – means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual property rights, anywhere in the world whether registered or not.

“Service” – means IDAT Solutions’ dispatch software product, M-DATS; T-Sheets, Fleetio, Zello Work, and other services billed by and provided through other agreements or license to IDAT Solutions.

“Website” – means the Internet sites at the domains www.idatsolutions.com and it’s subdomains or any other site operated by IDAT Solutions.

“IDAT Solutions” – means IDAT Solutions, LLC and all current and future global subsidiaries of IDAT Solutions, LLC.

“You” – means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service, and any person or organization that uses the Service with the authorization of that person or entity. “Your” has a corresponding meaning.


2. Provision of Service

IDAT Solutions will offer a free trial of the Service for the purpose of evaluation only. Following Your evaluation, You have no obligation to continue to use the Service. If You choose to use the Service for business purposes other than evaluation, IDAT Solutions will commence billing You monthly ahead of the Service period. You will have 5 days to ensure payment is made. IDAT Solutions has the right to suspend or terminate the Service and refuse any and all current or future use of the Service for any reason at any time.

Service is billed on vehicle record counts at the start of each calendar month. Should vehicle records be added mid-month, a prorated amount will be accrued until the next bill for the remainder of the calendar month. Should any vehicle record license increase reach a number that is more than 25% of the starting vehicle record license count for that period, the accrued prorated amount may be immediately charged to the payment profile on file. If an Account is determined, at the sole discreation of IDAT Solutions, to be at “risk”, payments for all prorates may be collected immediately at the time of increase(s).

Vehicle Records must be unique to actual physical vehicles in Your fleet. Using a vehicle record in the M-DATS system for multiple physical vehicles degrades our reporting and auditing verification to third parties and is a violation of these Terms. Should IDAT Solutions discover an account using a vehicle login for multiple physical vehicles, You will be responsible for payment for the number of physical vehicles used per each vehicle login. Vehicle records Archived for extend periods are eligible to be ignored for a select billing period.

Customers who sign up for M-DATS will typically receive their login details within 3 working days of signing up for the Service and signing any required documentation, including a HIPAA Business Associate Agreement.


Usage Limitations

Use of the Service may be subject to limitations, including but not limited to monthly transaction volumes.


3. Your Obligations


You indemnify IDAT Solutions against; all claims, costs, damage, and loss arising from Your breach of any of these Terms. You may have to pay IDAT Solutions for any costs including but not limited to those relating to the recovery of any Service Fees that are due but have not been paid by You.

HIPAA Compliance

You acknowledge your responsibility to ensure compliance with provisions of HIPAA and execute a Business Associate Agreement with IDAT Solutions if required. It is not the responsibility of IDAT Solutions to determine if the information you send us is subject to the requirements of the HIPAA Security Rule.

Fraud, Waste, & Abuse

You acknowledge your responsibility to ensure compliance with provisions of the Fraud, Waste, & Abuse programs in place by the US Government and other applicable government or private entities. You warrant that your use of services provided by IDAT Solutions do not involve the engagement or negligence in reporting any fraud, waste, or abuse.


4. Intellectual Property


Title to and all Intellectual Property Rights in the Service, the Website and any documentation relating to the Service remain the property of IDAT Solutions (or its licensors).

Ownership of Data

Title to and all Intellectual Property Rights in the Data remain Your property. You grant IDAT Solutions a license to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Service and for any other purpose related to the provision of Service to You. If Your account is terminated or suspended, You will no longer have access to any Data You entered and any Data created while using the Service. You will have no method to recover the data upon termination, or during a period of suspension of services.

Third-party Applications and Your Data

If You enable third-party applications for use in conjunction with the Service, You acknowledge that IDAT Solutions may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Service. IDAT Solutions shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.

Removal of Data

All data associated to your account with the Service shall be removed within anytime within 7 days from the date of termination for cancellation, expiration of any trial period, or a period sooner if requested by the designated account owner. This process is to ensure compliance with federal laws under HIPAA/HITECH as also reinforced by any applicable business associate agreements between the Customer & IDAT Solutions.


5. Warranties and Acknowledgements


You warrant that where You have registered to use the Service on behalf of another person, You have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service You bind the person on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms.

No Warranties

IDAT Solutions gives no warranty about the Service. Without limiting the foregoing, IDAT Solutions does not warrant that the Service will meet Your requirements or that it will be suitable for any particular purpose. In order to avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

Consumer Guarantees

You warrant and represent that You are acquiring the right to access and use the Service for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Service, the Website or these Terms.


6. Limitation of Liability

IDAT Solutions has no liability for consequential loss, loss of profit (actual or anticipated) or for other damages of any kind, however caused, arising in any way out of or in connection with the Service.

IDAT Solutions shall not be responsible for failure to fulfill any obligation if due to an act of God, strike, lockout or other interference with work, war, blockade, disturbance, lightning, fire, earthquake, storm, flood, explosions, governmental or quasi-governmental restraint, intervention, direction or embargo.


7. Suspension & Termination

IDAT Solutions has the right to suspend or terminate the Service and refuse any and all current or future use of the Service for any reason at any time.

Use of the Service may be canceled by the customer at any time and the account shall terminate 30-days following the date notice is delivered to IDAT Solutions in the required communication medium. Customer will be subject to service fees covering the period until the account is terminated. To cancel the Service, the account owner must email billing@idatsolutions.com. Partial refunds are not available, but prorated charges may be applicable if the date of termination is mid-period. Upon providing notice of cancellation, any period within the 30-day period prior to the actual termination not already paid, will be accessed a prorated charge.

Services may be suspended at any time for non-payment of services, which are, or are about to be, rendered. This includes at times of failed and rejected payments for any reason, including due to NSF or other associated fee’s incurred by IDAT Solutions. Such fee’s for payment issues are subject to the Customer and shall be considered due immediately.

Decreases in vehicle counts for billing purposes cannot exceed 10% from the previous period’s vehicle count. The spirit of this rule is to prevent removing vehicles to the minimums just before a renewal date, especially considering the 30-day cancellation requirement.


8. Modification of the Service or Prices

IDAT Solutions reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices are subject to change with notice at least 30 days in advance, unless otherwise established by contract. Any discounts, coupons, or promotions are subject to change at any time without notice. Special discounts are typically subject for revocation for non-payment or return/declined payments. Charges may be assessed for NSF in addition to any late fee’s that may be subject to an account.

IDAT Solutions shall not be liable to You or to any third party for any modification, price change, suspension or discontinuance of the Service.


9. Service Availability

On occasion, the Service or Website may be unavailable to permit maintenance or other development activity to take place. For scheduled maintenance, IDAT Solutions will use reasonable endeavors to publish details in advance of such activity, typically by email.


10. Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Oregon, United States, in the County of Marion, without giving effect to any principles of conflicts of law.


11. Changes to this Agreement

IDAT Solutions reserves the right, at its sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Website, except where otherwise noted. Your continued use of the Service after any such changes constitutes Your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If You do not agree to any part of this Agreement or any changes to this Agreement, discontinue any use of the Service immediately and do not access or continue to access the Service. Any changes to this agreement will also prompt the user upon entry to Agree to these Terms again.